OBIETTIVI

– Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
– Troubleshoot startup issues and operating system services on a Windows 11 PC.
– Perform system recovery.
– Resolve issues related to hardware devices and device drivers.
– Administer Windows 11 devices.
– Troubleshoot issues related to network connectivity.
– Configure Windows 11 devices by using Group Policy.
– Configure and troubleshoot user settings.
– Configure and troubleshoot resource access.
– Implement remote connectivity.
– Deploy and troubleshoot applications.
– Maintain Windows 11 devices.

PREREQUISITI

– Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram
– Protocol (UDP), and Domain Name System (DNS).
– Microsoft Active Directory Domain Services (AD DS) principles.
– Understanding of the Public Key Infrastructure (PKI) components.
– Windows Server fundamentals.
– Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from
– “Implementing and Managing Windows 11” course.

CONTENUTI

Module 1: Introducing Windows 11
– Overview of Windows 11
– New features in Windows 11
– Highlight significant changes from Windows 10
– Brief overview of UI changes
– Includes overview of system architecture, including both Linux and Android subsystems
– Troubleshooting installation and deployment
– Overview of required hardware, identifying differences from Windows 10
– Describe common reasons why devices cannot upgrade to Windows 11
– Recommendations for typical troubleshooting procedures
– Introduction to troubleshooting tools
– Task Manager
– Resource Monitor
– Performance Monitor
– Review of revised Settings app
– Lab: Using Windows 11 troubleshooting tools
– Use Windows 11 troubleshooting tools

Module 2: Administering Windows 11 remotely
– Overview of administration tools
– Using Remote Desktop
– Using Quick Assist
– Using Windows Admin Center
– Introduction to Windows PowerShell
– Remoting with Windows PowerShell
– Enabling PowerShell Remoting
– Trusted hosts
– Introduction to provisioning
– Lab: Administering Windows 11 remotely
– Implement Remote Desktop
– Manage remote computers using Windows PowerShell

Module 3: Troubleshooting startup and performing system recovery
– Overview of the Windows 11 Recovery Environment
– Configuring the Registry
– Troubleshooting startup settings
– Recovering BitLocker-protected drives
– Troubleshooting OS service Issues
– Recovering a computer
– Lab: Troubleshooting startup and performing system recovery
– Explore Windows RE
– Resolve a startup issue
– Configure and recover BitLocker
– Recover a computer after failure

Module 4: Troubleshooting devices and device drivers
– Overview of hardware troubleshooting
– Group Policy settings than can control/inhibit hardware installation
– Troubleshooting device driver failures
– Lab: Troubleshooting devices and device drivers
– Troubleshoot missing drivers
– Resolve a hardware issue

Module 5: Configuring and troubleshooting network connectivity
– Identifying incorrectly configured network and TCP/IP settings
– Overview of IPv4 subnet addressing to help identify incorrectly configured devices
– Determining Network Settings
– Troubleshooting network connectivity
– Troubleshooting name resolution
– Overview of remote access
– Troubleshooting issues with VPN connectivity
– Lab: Configuring and troubleshooting network connectivity
– Troubleshoot a network connectivity issue
– Troubleshoot name resolution
– Troubleshoot remote access

Module 6: Troubleshooting Group Policy
– Overview of Group Policy
– Resolving client-configuration failures and GPO application issues
– Lab: Troubleshooting Group Policy
– Troubleshoot the application of GPOs on client devices

Module 7: Configuring and Troubleshooting Security Settings
– Secure Boot, Trusted Boot, Measured Boot
– UEFI settings
– TPM requirements
– Implementing network security with Windows Defender Firewall and Windows Defender Firewall with Advanced
Security
– Implementing Credential Guard, Exploit Guard, and Application Guard
– Configuring Windows Hello
– Troubleshooting sign-in issues
– Lab: Configuring and Troubleshooting Security Settings
– Resolve a sign-in issue

Module 8: Configuring and Troubleshooting User State
– Troubleshooting the application of user settings
– Configuring and troubleshooting UE-V
– Configuring and troubleshooting Folder Redirection
– Lab: Configuring and Troubleshooting User State
– Configure UE/V
– Configure Folder Redirection
– Troubleshoot Folder Redirection

Module 9: Configuring and Troubleshooting Resource Access
– Troubleshooting file permissions issues
– Troubleshooting issues with printers
– Performing File Recovery in Windows 11
– Lab: Configuring and Troubleshooting Resource Access
– Resolve a file access issue
– Troubleshoot printing
– Recover files

Module 10: Troubleshooting applications
– Troubleshooting desktop apps
– Managing Universal Windows apps
– Overview of Application Control
– Troubleshooting AppLocker Policy application
– Troubleshooting application compatibility Issues
– Configuring Kiosk mode
– Lab: Troubleshooting applications
– Troubleshoot AppLocker
– Provision a kiosk device

Module 11: Maintaining Windows 11
– Monitoring and troubleshooting Computer Performance
– Overview of Windows Update
– Configuring Windows Update for Business
– Troubleshooting Windows updates
– Lab: Maintaining Windows 11
– Review computer performance
– Configure Windows Update